What is your return policy?
If your purchased products exhibit manufacturing defects or malfunctions, you may return them within 14 days of delivery to receive a full refund, excluding original shipping costs and any potential import fees (for orders outside the European Union).
Note: Returned items must be unused, repackaged, and in their original condition upon receipt.
Please note that products purchased from reeflexstore.com during sales, promotions, giveaways, or other discount programs are not eligible for returns due to the significant discounts applied to promotional items.
How do I return an item?
Is there a return shipping cost?
Do you offer any Warranty?
Yes. We guarantee REEFLEX products to be free of defects in materials and workmanship to the original buyer for the lifetime of the product. This warranty does not cover damage due to misuse or extend to any REEFLEX product that has been modified. Only original REEFLEX products are covered under this warranty and REEFLEX products used with other REEFLEX branded product.
When will I receive a refund once an item is returned?
Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds?
It may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at support@reeflexstore.com.
