What is your return policy?
If for any reason the products you purchased would show manufacturing defects or malfunctioning, you can return your items and receive a full refund - minus the original shipping costs and import fee (if the delivery address is outside of the European Union) - within 14 days from the date of delivery.
The item you are returning must be unused, repackaged, and therefore in its original condition once you received it.
Note: Returns are not allowed for the purpose of getting a future promotional deal.
How do I return an item?
Is there a return shipping cost?
Do you offer any Warranty?
Yes. We guarantee REEFLEX products to be free of defects in materials and workmanship to the original buyer for the lifetime of the product. This warranty does not cover damage due to misuse or extend to any REEFLEX product that has been modified. Only original REEFLEX products are covered under this warranty and REEFLEX products used with other REEFLEX branded product.
When will I receive a refund once an item is returned?
Once your return is received and reviewed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds?
It may take some time before your refund is officially posted. Please allow up to two weeks for refunds to be processed. If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.