General information

Our main warehouse is located in Rome area (Italy), from where we ship all our orders. We ship to all countries worldwide, using UPS and TNT services.

FREE SHIPPING - HOW IT WORKS

We provide FREE shipping with UPS for orders above a certain value:

  • Europe - for all orders above 119,99€ (EUR).
  • United Kingdom - for all orders above 100£ (GBP)
  • United States & Canada - for all orders above 129,99$ (USD).
  • Rest of the world - for all orders above 199,99$ (USD).
How much does shipping cost?

 

  • ITALY

Service

Cost

Delivery Time

TNT Express

7

1-2 Business Days

 

  • EUROPE

Service

Cost

Delivery Time

UPS Standard

15

3-5 Business Days

UPS Express

22

1-2 Business Days

 

  • UNITED KINGDOM, SWITZERLAND, NORWAY, MONACO 

Service

Cost

Delivery Time

UPS Standard

13

3-5 Business Days

 

  • UNITED STATES, CANADA, PUERTO RICO

Service

Cost

Delivery Time

UPS Expedited

25$

5-7 Business Days

UPS Express

43$

2-4 Business Days

 

  • REST OF THE WORLD

Service

Cost

Delivery Time

UPS Standard

50€

5-7 Business Days

UPS Express

80€

2-4 Business Days


For international shipments (outside of the European Union): Duties & Customs are paid by the recipient. Depending on the customs clearance process the required delivery time might be affected by delays outside of our control.

Delivery time: on top of the estimated delivery time, there is an additional 1-2 days of processing time for the order. Business days refer to Monday - Friday excluding holidays.

Note: the above shipping costs does not include insurance costs.

When will my order ship?

All orders that are in stock, after receiving your order confirmation, ship in 1-3 business days according to the magnitude of orders we receive. For Express Delivery options, it will take 1 business day to process and ship the order. Orders made after 9 AM GMT+1 on a Friday will ship the following Monday.

All pre-order or out-of-stock items will ship when they become available. Please contact support@reeflexstore.com for status updates on pre-order and out-of-stock items.

Where is my order?

As soon as your order gets shipped, you should have received a shipping confirmation email with a tracking number to locate where your package is in transit. Our main forwarder company for shipping is UPS (International) and TNT (National – Italy area).

If you didn't receive a shipping confirmation email, please contact us directly at support@reeflexstore.com. 

What countries do we ship to?

We ship to most countries worldwide. Here is an extensive list of the main countries we cover for shipping:

Argentina, Australia, Barbados, Belgium, Brazil, Bulgaria, Canada, Cayman Is, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, UAE, Uruguay, USA.

For any special case or location, you can contact us directly at support@reeflexstore.com for clarifications. 

Who handles customs & duties?

For international shipments (extra EU – outside of the European Union), all customs, duties, and taxes are the responsibility of the customer. As the taxes and duties vary by country, please check with your customs office for the estimated cost.* 

IMPORTANT - restocking fee might be charged for the following circumstances:

  1. Customer rejects to pay duties (taxes) and the item is returned.
  2. Customer inputs an incorrect shipping address and the item is returned. In addition, the original shipping cost will not be refunded. 

For items that get lost or are damaged due to the above two errors by the recipient, no refunds will apply. This only applies to international orders. 

Free shipping

Free shipping on all orders over 119.99€ (Europe), 129.99$ (United States and Canada) and 199.99$ (Rest of the World)