Shipping Policy

General information

Our main warehouse is located in Rome area (Italy), from where we ship all our orders. We ship to all countries worldwide, using UPS and TNT services.

FREE SHIPPING - HOW IT WORKS

We provide FREE shipping with UPS for orders above a certain value - see below list.

• Europe - for all orders above 199€ (EUR)
• United Kingdom - for all orders above 199£ (GBP)
• United States & Canada - for all orders above 299$ (USD)
• Rest of the world - for all orders above 499$ (USD) 

How much does shipping cost?

• ITALY

• EUROPE A (Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain)

• EUROPE B (Bulgaria, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Greece)

• UNITED KINGDOM, SWITZERLAND, NORWAY, MONACO 

• UNITED STATES, CANADA, PUERTO RICO

• REST OF THE WORLD

For international shipments (outside of the European Union): Any duties, taxes, VAT, or other customs clearance fees are responsibility of the customer. Each country will have their own rules in place with regards to imported items. If you have questions or concerns about customs fees, we encourage you to reach out to your local customs authorities. Depending on the customs clearance process the required delivery time might be affected by delays outside of our control.

Delivery time: on top of the estimated delivery time, there is an additional 1-2 days of processing time for the order. Business days refer to Monday - Friday excluding holidays.

When will my order ship?

All orders that are in stock, after receiving your order confirmation, ship in 1-3 business days according to the magnitude of orders we receive. For Express Delivery options, it will take 1 business day to process and ship the order. Orders made after 9 AM GMT+1 on a Friday will ship the following Monday.

All pre-order or out-of-stock items will ship when they become available. Please contact support@reeflexstore.com for status updates on pre-order and out-of-stock items.

Where is my order?

As soon as your order gets shipped, you should have received a shipping confirmation email with a tracking number to locate where your package is in transit. Our main forwarder company for shipping are FedEx and UPS (International) and TNT (National – Italy area).

If you didn't receive a shipping confirmation email, please contact us directly at support@reeflexstore.com. 

• UPS International (tracking): https://www.ups.com/ch/en/services/tracking.page
• FedEx International (tracking): https://www.fedex.com/en-us/tracking.html
• TNT National (tracking): https://www.tnt.it/tracking/Tracking.do

What countries do we ship to?

We ship to most countries worldwide. Here is an extensive list of the main countries we cover for shipping:

Argentina, Australia, Barbados, Belgium, Brazil, Bulgaria, Canada, Cayman Is, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Faroe Islands, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, UAE, Uruguay, USA.

For any special case or location, or if you do have questions, you can contact us directly at support@reeflexstore.com for clarifications. 

Who handles customs & duties?

For international shipments (extra EU – outside of the European Union), all customs, duties, and taxes are the responsibility of the customer. As the taxes and duties vary by country, please check with your customs office for the estimated cost.* 

IMPORTANT - restocking fee might be charged for the following circumstances:

1. Customer rejects to pay duties (taxes) and the item is returned.
2. Customer inputs an incorrect shipping address and the item is returned. In addition, the original shipping cost will not be refunded. 

For items that get lost or are damaged due to the above two errors made by the recipient, no refunds will apply unless the shipment is insured. Be sure to select the insured shipment to ensure your full order's value is covered by our carrier's insurance, in case of any loss happening with the currier or at the customs.